An AI voice agent that listens and answers

What a voice AI agent means at Kiosky

An AI voice agent is an assistant that understands what you say to it and answers by speaking. You ask your question in your own words, as you would ask a salesperson, and it answers the way one would. No menu to pick from, no button to press.

At Kiosky, voice is the core of the offer. The chat is spoken or written, whichever the customer prefers. An older visitor who does not want to type on a screen talks. A customer in a noisy shop, or one who prefers discretion, types. The assistant switches from one to the other without asking.

It answers only with what you gave it: your listings, your models, your starting prices, your house rules. What it does not know, it does not make up. It says so, and the question is passed on to you.

On the kiosk or on the customer's phone

Voice works in two places. On the tablet at reception, on the counter or in the lobby: the customer talks to the kiosk, the kiosk answers aloud and shows the answer on screen. And on the customer's own phone: they scan the QR code and can talk to the assistant right there, with no app to install and no account to create.

The second case matters for shop windows. Behind glass, a tablet cannot hear the street. The Sunday evening passer-by scans the QR code stuck on the window and asks their question out loud into their own phone. They have the answer on the pavement.

An AI voice assistant that speaks the customer's language

The customer speaks German, the assistant answers in German. They switch to English mid-sentence, the assistant follows. French, English, Spanish, German, Italian, Portuguese and other languages: you write your pages once, in English.

You receive requests in English, with the name and contact details the customer left and what they were looking for. A traveller's emergency, such as a door that will not open, reaches you straight away.

What to tell a spoken-word AI agent about your business

Out loud, people ask shorter, more direct questions than in writing: "how much is it?", "are you open tomorrow?", "is there parking?". For the assistant to answer correctly, your pages must contain these answers in plain words.

• Starting prices, and what they include (fitting, delivery, charges, fees)
• Your opening hours, closing days and how to reach you
• Access: parking, floor, lift, night entrance
• What you want to get: a viewing, an appointment, a quote, a call back
• What it must never promise: a lead time, a discount, an opinion about a neighbour

A voice agent, not a phone switchboard

Many AI voice agents, also called voicebots or callbots, answer the phone. Kiosky does not pick up your calls. It talks to the people standing in front of you: in your shop, outside your window, in the hotel lobby, in the rented flat.

Nor does it replace a salesperson on a big sale. It does not negotiate, it does not book for you and it does not take payment. It answers simple questions, in the customer's language, at the hour they ask, and passes on to you the ones who want to go further.

Which hardware for a kiosk that talks

A recent tablet is enough: it has the microphone and the speaker. For a reception area, the MacLocks PowerMove kiosk holds the tablet at face height, which helps the microphone hear well: €1,650 excl. VAT pack the first year, licence included. On a counter, the Rise stand is €1,490 excl. VAT.

For a window, voice goes through the passer-by's phone: the BrandMe light-up kiosk (€1,590 excl. VAT) is visible from the street and shows the QR code. In the following years only the licence is renewed, €1,190 excl. VAT a year. The tablet is not supplied.