A hotel chatbot for the front desk while it sleeps

Guest questions after 10 pm

The night desk knows the list by heart. They are rarely emergencies, almost always questions whose answer is written down somewhere, in a binder nobody opens:

• What is the wifi password, and why does it not work in room 214?
• What time does breakfast start, and how much is it if it is not included?
• Does the car park close at night? Where can I leave the car tomorrow morning?
• What time is check-out? Can we leave later?
• Is there anywhere still open for dinner nearby?
• Can we leave our luggage after check-out?

A digital hotel concierge, written by you

The assistant reads what you give it. You add the opening hours of each service, the prices of extras (parking, breakfast, extra bed), the pet policy, check-out time and what you allow for a late check-out. You add the places you genuinely recommend: the bakery that opens early, the restaurant that still serves after 10 pm, the taxi rank.

Set-up takes one day, from a document or a page on your website. The QR code goes on the key card holder, in the lift, by the breakfast room door. Something changes mid-season? You correct it from your phone, with nothing to reprint.

The Japanese guest, the German couple, the Spanish family ask in their own language and get the answer in their own language. There is a separate page on welcoming international guests in general.

On the reception desk: which stand to choose

In the rooms, a printed card with the QR code is enough. At reception, a visible stand reminds late arrivals of the service, and travellers waiting for their taxi at 5 am. The recommended pack is the MacLocks Rise counter stand, at €1,490 excl. VAT for the first year, licence included: wireless charging and a removable head that staff can turn towards the guest.

For a large lobby, the MacLocks PowerMove BrandMe reception kiosk, at €1,650 excl. VAT for the first year, carries a panel in your colours and charges the tablet that sits on it. In both cases the tablet is not supplied and the stand belongs to you. You can also use a screen the hotel already owns.

From the second year, you only pay the licence, €1,190 excl. VAT a year per kiosk.

What guests leave you, and what you do with it

When a guest wants something that depends on you, like checking out at 2 pm or booking a table for tomorrow, the assistant suggests they leave their name and phone number or email. The request reaches you in the morning, with the exact question. The morning team knows, before the first coffee, who is waiting for an answer and about what.

Unanswered questions arrive in the same message. They show what is missing from your information: a guest asking where to charge an electric car, another wanting to know if the gym is open on Sundays. You add the answer once, and the assistant gives it to the next guest.

This also works for hotels without a night porter. In a small hotel where reception closes at 9 pm, the late arrival finds their answers without ringing the owner's doorbell.

The limits, stated plainly

Kiosky does not replace the night porter. It does not handle emergencies: a guest with a real problem must have the night number in front of them, and that is the number the assistant will give if you have written it down.

It books nothing, takes no payment and changes no room. It does not grant a late check-out: it passes the request on. And it only knows your information. If breakfast times change and the page is not corrected, it will give the old times.