The tablet counter stand for the customer who is waiting

What happens in front of a counter

The minutes spent waiting at a counter are full of small questions. Does the shop deliver? Does this item come in another size? What time do you close on Saturday? The customer waits to ask them, or leaves without asking.

In the evening it is worse. A hotel reception that is not staffed at night, a front desk that closes at 6 pm: the question arrives when nobody is there to answer it.

A tablet on the counter takes those questions. It does not replace the person at the till: it stops the customer leaving without an answer because the queue was too long.

What to check when choosing a till tablet stand

Ludovic Lévêque, who created Kiosky, has been selling this hardware for years to shops, hotels and company receptions. For a counter, he looks at these points.

• Footprint: next to a till, space is tight
• Charging: a tablet running all day should charge without a cable trailing
• Anti-theft: on an accessible counter, the tablet must be held in place
• A removable head: being able to take the tablet off to hand it to a customer or put it away at night
• The tablet model: check that it fits the stand

MacLocks Rise: the counter stand in the pack

The Rise sits on a counter or a front desk. The tablet charges wirelessly, and the head is removable: you take it off to show a page to a customer, then put it back.

It fits on a corner of the counter, next to the card terminal, without getting in the way of the shopping. It is the right choice for a hotel reception that is not staffed at night, a shop counter where the customer is waiting, or the front desk of a surgery or an agency. First-year pack: €1,490 excl. VAT, Kiosky licence included.

If you have floor space at the entrance, a floor stand will be seen more. On the counter, the Rise is the most discreet.

An in-store tablet stand that answers while you serve

With Kiosky, the tablet shows your QR code. The customer scans it and asks their question on their phone, out loud or in writing, in their own words and language, with no app and no account. Several customers can do it at the same time. At the counter, the customer can also talk straight to the tablet, which answers aloud and shows the answer.

The assistant answers using your information only: product sheets, opening hours, delivery terms, instructions. What it does not know, it does not invent: the question is passed on to you. If the customer wants an appointment or a quote, they leave their name and a phone number or email, and you receive these requests every morning.

Your team stays in charge. It reads the requests in the morning, calls back those who left a number, and corrects a sheet from its phone if an answer was missing.

What to load into the assistant

At the counter, the questions are practical. Prepare what your team repeats all day long.

• Opening hours, including bank holidays
• Delivery, collection and lead times
• Your best-selling items and their variants
• Returns or after-sales conditions
• For a hotel: Wi-Fi, breakfast, check-out, parking

The pack and its limits

The stand is also available on its own: Ludovic has been selling it elsewhere for years. On Kiosky it is sold as a pack with the first-year licence, delivered to you and yours to keep. After that, only the licence renews: €1,190 excl. VAT a year.

The tablet is not supplied. The assistant does not take payments and does not replace your team at the counter: it answers the simple questions while they are busy, and keeps the contacts for the next day. We do the set-up in one day.