A digital welcome book is no use if the guest has to scroll through fifteen pages to find the gate code. With Kiosky, they scan the property's QR code and ask their question, out loud or in writing. The assistant answers from your house instructions, in their language, and you get some sleep.
The key box code does not work, what do I do?
KioskyEnter the code, then pull the lever down: the box is to the left of the door. If it stays stuck, tell me and I will alert the concierge straight away.
NotificationUrgent: key box stuck, guest outside the flat on rue Saint-Thomas
Their train was late. They are outside the building, suitcase in hand, and cannot find the key safe. They message you. You are at the cinema, or asleep, or handling three arrivals at once.
If they scanned the QR code sent with their booking confirmation, they ask "where is the key safe?" and get the answer you wrote: to the right of the main door, behind the meter, four-digit code. In German if they speak German. They get in without waking you up.
The welcome PDF is complete. That is exactly the problem: nobody reads it. The guest asks by message, because it is quicker for them, and you are the one searching your own guide for the answer.
Here, the guest asks in their own words, "how do I turn the oven on?" or "what is the nearest beach on foot?", and the assistant finds the part of your instructions that answers it. The content stays yours. Only the way to reach it changes.
You also keep control of the tone. If you write to your guests on first-name terms, or want to remind them the property is non-smoking before anyone asks, put it in the page. The assistant stays within that frame.
Each property has its own page and QR code. Here is what guests actually ask, and therefore what you need to write down:
If you manage twenty or fifty properties, the work does not scale up: you send your pages, as a link or a file, Kiosky sets them up in one day and each property gets its own QR code. Pricing is per property, on request.
Unanswered questions and contact requests reach you each morning, grouped together. A real emergency, a leak or a door that will not open, reaches you straight away. An owner changes the wifi password? You correct the page from your phone.
The public demo on the home page shows a flat in Saint-Malo: you can ask it a guest's questions before you decide.
In a flat let by the week, a tablet has no place. The QR code printed and stuck by the door, on the fridge or in the mirror frame does the job. The guest uses their own phone.
Hardware becomes useful if you have a welcome desk, an office where guests come to collect keys. The MacLocks Rise counter stand, at €1,490 excl. VAT for the first year, licence included, or the Arkon flexible clamp arm, at €1,190 excl. VAT with the arm free, shows the service on the counter. The tablet is not supplied.
It does not hand over keys, does not collect the deposit and takes no bookings. It only knows your instructions: if the gate code has changed and the page still shows the old one, the guest stays outside. It flags an urgent problem to you, but someone will still have to go round.
You can add the link or the QR code image to your confirmation message, and stick the same QR code up in the property. The guest needs neither an app nor an account.
The assistant does not make it up. It tells the guest so and passes the question on to you. That is often how you spot what is missing from your instructions.
In the guest's language: English, French, Spanish, German, Italian, Portuguese and others. You write your instructions just once, in English.
For a single property or a management company, pricing is per property, on request. Tell us about your portfolio and we will reply with a price.
